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  • Great Design Always Means Great Style (at jnd.org)

    January 27, 2013

    Style refers to the way of doing something and although we usually use it in the positive sense, the word itself is neutral, referring only to the manner by which something is done. Style can be coarse and ugly, brutish and dangerous. The best styles, including both those we respect and prefer and those we detest, are true and honest, consistent and coherent.

    10 Best Intranets of 2013

    January 6, 2013

    Winners of the Intranet Design Annual competition for 2013, with summaries of key intranet design trends. The number of people on intranet teams grew substantially compared to earlier years.

    Intranet Users Stuck at Low Productivity

    December 3, 2012

    Although intranet design is improving, it hasn't kept pace with increased complexity in enterprise requirements, so measured usability is down slightly.

    Hardware Specs vs. User Experience

    November 5, 2012

    Product quality has to be judged in the context of human tasks, and reviews should emphasize real use—not raw numbers.

    Mobile Email Newsletters

    October 22, 2012

    Mobile use strengthens email marketing's benefits by offering ubiquitous newsletter access, but it also introduces new usability limitations for template design.

    Manufacturing, Design, and Innovation (at jnd.org)

    October 1, 2012

    This is an expanded version of my welcoming address to the "Workshop on Building the National Network for Manufacturing Innovation," September 27, 2012, held at the western conference center of the National Academies, Irvine, California. Website

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