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  • Providing Predictable Targets (at

    April 11, 2013

    Predictable Target should appear high on your list of mandatory rules, only to be violated when it can be proven that another consideration, in a particular circumstance, will result in even greater productivity.

    Converting Search into Navigation

    March 16, 2013

    Most users are unable to solve even halfway complicated problems with search. Better to redirect their efforts into more supportive user interfaces when possible.

    Intranet Social Features

    March 2, 2013

    Employee collaboration and open communication are now business drivers in many companies, but social enterprise features are often poorly integrated with the rest of the intranet.

    QA & UX

    February 17, 2013

    Quality assurance impacts the user experience: when things don’t work, users question their understanding and develop superstitions and inefficient workarounds.

    The Apple iWatch (at

    February 6, 2013

    The iWatch will fill a gaping hole in the Apple ecosystem. It will facilitate and coordinate not only the activities of all the other computers and devices we use, but a wide array of devices to come.

    Teenage Usability: Designing Teen-Targeted Websites

    February 4, 2013

    Teens are (over)confident in their web abilities, but they perform worse than adults. Lower reading levels, impatience, and undeveloped research skills reduce teens’ task success and require simple, relatable sites.

    Complexity is Good, Simplicity Overrated (at

    January 27, 2013

    Misc Magazine asked if I would contribute an essay on "simplicity." "No," I responded, "but I'll write on complexity. So here it is. (Readers of my book "Living with Complexity" will find this familiar.)

    Gadgets? Who, me? (at

    January 27, 2013

    Misc Magazine liked my essay on "complexity," so they asked me to write on gadgets. What? To my great surprise, I complied.

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