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  • Overuse of Overlays: How to Avoid Misusing Lightboxes

    May 25, 2015

    Poorly implemented overlays and lightboxes are not only frustrating for users, but can also be disastrous for conversion and task completion. Use the five W’s – Who, What, When, Where, and Why – to determine whether an overlay is truly the most appropriate design solution, and how you should implement it.

    The Apple Watch: User-Experience Appraisal

    May 17, 2015

    Smartwatch apps should rely on gestures more than on navigation elements, prioritize the essential, support handoff, and create tailored, standalone content.

    Don’t Prioritize Efficiency Over Expectations

    May 10, 2015

    Features meant to increase user efficiency by reducing steps can end up hurting users if they do not conform to existing mental models and expectations based on past experiences.

    Practical Advice for Testing Content on Websites

    April 26, 2015

    What happens when people reach the web page that contains the information they seek? Don’t let the user experience fall apart on the content page. Use modified user-testing techniques to evaluate whether your content meets users’ needs and expectations.

    Password Creation: 3 Ways To Make It Easier

    April 26, 2015

    By making password requirements visible upfront, allowing users to unmask the password, and showing a strength meter, designers can improve the frustrating user experience of creating a password.

    No More Pogo Sticking: Protect Users from Wasted Clicks

    April 12, 2015

    Misleading links and omitted information force users to bounce back and forth in a hub-and-spoke pattern between a routing page and subpages linked from it, increasing the interaction cost and decreasing engagement over time. Use web analytics tools to identify and monitor pogo-stick behavior on your site.

    Content Migration Alone Is Not An Effective Content Strategy

    April 5, 2015

    While fairly popular, “lift and shift” is not a viable content strategy. It is a folly fueled by fear, limited resources, inexperience, and politics. There are better ways to ensure high-quality intranet content, and two award-winning designers offer their insights, proving that a bright attitude makes all the difference.

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