Christian Rohrer is Vice President and Chief Design Officer in the Consumer Division at McAfee, Inc. In this role, he is responsible for user-centered design efforts across all projects from ideation through delivery and beyond. In addition, he and his team determine processes for best gathering user requirements, own user needs definitions, establish UX success metrics, and make strategy/experience recommendations for getting users to move more effectively through the lifecycle.
Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.