Janelle Estes is a Senior User Experience Specialist with Nielsen Norman Group. Estes works with clients in a variety of industries and presents regularly about usability methods, email newsletters, writing for the Web, and the user experience of nonprofit websites. She has been the primary researcher on and co-author of NN/g reports covering email newsletter design, ecommerce communications, non-profit and charity websites, senior users and and social media messaging. Read more about Janelle
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