Kara Pernice is the Managing Director at Nielsen Norman Group. Pernice uniquely combines her 20-plus years of research knowledge with her design experience and business education to help organizations derive interfaces which are usable, useful, and surpass business goals. Pernice is accomplished at evaluating any design situation to determine or craft the most fitting research method, conduct or lead the research, observe and analyze user behavior, and convert this analysis into outstanding design. Pernice has led hundreds of intercontinental research studies, and is expert in many usability methods. Read more about Kara
June 14, 2015
Human memory studies can inform design so they help people remember passwords. This makes customers happy, saves money and time, and increases security.
April 5, 2015
While fairly popular, “lift and shift” is not a viable content strategy. It is a folly fueled by fear, limited resources, inexperience, and politics. There are better ways to ensure high-quality intranet content, and two award-winning designers offer their insights, proving that a bright attitude makes all the difference.
February 22, 2015
In an emotional-design fail, the Nest thermostat let me down: behaviorally, reflectively, and finally viscerally.
January 4, 2015
Intranet teams continue to grow, streamline processes, and produce innovative designs. Some feature trends include: responsive design, search filters, flat design, and megamenus.
December 14, 2014
The words in a link label make a strong suggestion about the page that is being linked to. The destination page should fulfill what the anchor text promises.
September 1, 2014
A Quicklinks UI component often surfaces as a poor fix for addressing findability and discoverability issues on intranets. Acting as a catch-all for different types of links causes a separate set of issues. And Quicklinks is always a vague label.