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Katie Sherwin

Katie Sherwin is a User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals. Read more about Katie


What Spoilers Teach Us About Designing for Different User Tasks

November 8, 2015

Designers must aim to understand and accommodate different user goals. When accommodations aren’t feasible, choose designs that support the most common user scenarios. For example, subscribers to online TV streaming services have different viewing preferences, and designs need to take those into consideration.

Screen Readers on Touchscreen Devices

August 30, 2015

People who are blind or have low vision must rely on their memory and on a rich vocabulary of gestures to interact with touchscreen phones and tablets. Designers should strive to minimize the cognitive load for users of screen readers.

Low-Contrast Text Is Not the Answer

June 7, 2015

Low-contrast text may be trendy, but it is also illegible, undiscoverable, and inaccessible. Instead, consider more usable alternatives.

Password Creation: 3 Ways To Make It Easier

April 26, 2015

By making password requirements visible upfront, allowing users to unmask the password, and showing a strength meter, designers can improve the frustrating user experience of creating a password.

Pop-ups and Adaptive Help Get a Refresh

March 15, 2015

Presenting adaptive help in a small overlay can make it faster to find answers to simple questions, but the tradeoffs of obscuring the page and failing to predict user needs may not be worthwhile.

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