Katie Sherwin is a User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals. Read more about Katie.
November 2, 2014
The experience of researching and purchasing a mobile plan online is marred by hard-to-access cost information, site-specific jargon, and disruptive pop-ups.
October 26, 2014
Wait animations, such as percent-done bars and spinners, inform users of the current working state and make the process more tolerable to the user by reducing uncertainty. Users experience higher satisfaction with a site and are willing to wait longer when the site uses a dynamic progress indicator.
July 20, 2014
Bucknell University caused a stir with its unconventional responsive redesign, but at a high cost to usability, as shown in tests with students and parents.
May 11, 2014
Labels or sample text inside a form field makes it difficult for people to remember what information belongs in that field once they start data entry.
April 27, 2014
Even as more sites mimic swiping gestures and incorporate horizontal scrolling in desktop designs, users remain reluctant to move sideways through content.
February 23, 2014
Users recognize a magnifying-glass icon as meaning ‘search’ even without a textual label. The downside is that icon-only search is harder for users to find.