Articles

Katie Sherwin

Katie Sherwin is a User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals. Read more about Katie

Articles

Pop-ups and Adaptive Help Get a Refresh

March 15, 2015

Presenting adaptive help in a small overlay can make it faster to find answers to simple questions, but the tradeoffs of obscuring the page and failing to predict user needs may not be worthwhile.

Progress Indicators Make a Slow System Less Insufferable

October 26, 2014

Wait animations, such as percent-done bars and spinners, inform users of the current working state and make the process more tolerable to the user by reducing uncertainty. Users experience higher satisfaction with a site and are willing to wait longer when the site uses a dynamic progress indicator.

Placeholders in Form Fields Are Harmful

May 11, 2014

Labels or sample text inside a form field makes it difficult for people to remember what information belongs in that field once they start data entry.

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