Articles

Katie Sherwin

Katie Sherwin is a User Experience Specialist with Nielsen Norman Group. She specializes in helping organizations utilize principles of user-centered design and strategic communication to achieve their goals. Read more about Katie

Articles

Progress Indicators Make a Slow System Less Insufferable

October 26, 2014

Wait animations, such as percent-done bars and spinners, inform users of the current working state and make the process more tolerable to the user by reducing uncertainty. Users experience higher satisfaction with a site and are willing to wait longer when the site uses a dynamic progress indicator.

Placeholders in Form Fields Are Harmful

May 11, 2014

Labels or sample text inside a form field makes it difficult for people to remember what information belongs in that field once they start data entry.

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