Patty Caya is a writer and researcher with Nielsen Norman Group, where she has co-authored the Intranet Design Annuals since 2008 and authored several other intranet-related research reports. She is an experienced content strategist and interaction designer and has consulted for many of Boston’s top digital agencies, leading Web and intranet development projects as well as usability testing, research, and design initiatives. Her client work spans a wide range of industries, from media and entertainment to non-profits and NGOs.
Intranet team sizes continue to grow at a slow but steady pace, while smaller organizations are producing the best intranets. Focusing on Agile development and wireframing methods, intranet teams are completing design and deployment within much shorter timeframes.