Articles

Susan Farrell

Since joining Nielsen Norman Group in 1999, Farrell has consulted with dozens of companies —  multinationals, government, open source, and early startups — regarding website and mobile device usability, interaction design and information architecture. She conducted the User Experience Careers survey, co-authored the E-Commerce User Experience research series, conducted accessibility research for the Usability Guidelines for Accessible Web Design report, and contributed to many other NN/g research reports.

Articles

FAQs Still Deliver Great Value

December 21, 2014

A usable website FAQ can improve products, services, information, and user experience as part of your knowledge management process.