Nielsen Norman Group
Evidence-Based User Experience Research, Training, and Consulting
Nielsen Norman GroupEvidence-Based User Experience Research, Training, and Consulting
Detailing the methods of usability engineering, this book provides the tools needed to avoid usability surprises and improve product quality. Step-by-step information on which method to use at various stages during the development lifecycle are included, along with detailed information on how to run a usability test and the unique issues relating to international usability. This book emphasizes cost-effective methods that developers can implement immediately, and Instructs readers about which methods to use when, throughout the development lifecycle. Also includes strategies to avoid the four most frequently listed reasons for delay in software projects, detailed information on how to run a usability test, and an extensive bibliography allowing readers to find additional information. (Published by Morgan Kaufmann, San Francisco; ISBN 0-12-518406-9 slightly expanded paperback edition. Original hardcover edition published by AP Professional.)
Please buy through the purchase links provided here: Amazon pays me a referral fee that doubles the share of the purchase price that goes to the author, giving me time off from other projects to write new books.
New Scientist review : "It is a book that does not moan about how bad things are but shows us how to change the world and does so admirably."
1.1 Cost Savings
1.2 Usability Now!
1.3 Usability Slogans
1.4 Discount Usability Engineering
1.5 Recipe For Action
2.1 Usability and Other Considerations
2.2 Definition of Usability
2.3 Example: Measuring the Usability of Icons
2.4 Usability Trade-Offs
2.5 Categories of Users and Individual User Differences
3.1 Batch Systems
3.2 Line-Oriented Interfaces
3.3 Full-Screen Interfaces
3.4 Graphical User Interfaces
3.5 Next-Generation Interfaces
3.6 Long-Term Trends in Usability
4.1 Know the User
4.2 Competitive Analysis
4.3 Goal Setting
4.4 Parallel Design
4.5 Participatory Design
4.6 Coordinating the Total Interface
4.7 Guidelines and Heuristic Evaluation
4.8 Prototyping
4.9 Interface Evaluation
4.10 Iterative Design
4.11 Follow-Up Studies of Installed Systems
4.12 Meta-Methods
4.13 Prioritizing Usability Activities
4.14 Be Prepared
5.1 Simple and Natural Dialogue
5.2 Speak the Users' Language
5.3 Minimize User Memory Load
5.4 Consistency
5.5 Feedback
5.6 Clearly Marked Exits
5.7 Shortcuts
5.8 Good Error Messages
5.9 Prevent Errors
5.10 Help and Documentation
5.11 Heuristic Evaluation
Reliability
Validity
6.1 Test Goals and Test Plans
6.2 Getting Test Users
6.3 Choosing Experimenters
6.4 Ethical Aspects of Tests with Human Subjects
6.5 Test Tasks
6.6 Stages of a Test
6.7 Performance Measurement
6.8 Thinking Aloud
6.9 Usability Laboratories
7.1 Observation
7.2 Questionnaires and Interviews
7.3 Focus Groups
7.4 Logging Actual Use
7.5 User Feedback
7.6 Choosing Usability Methods
8.1 National, International and Vendor Standards
8.2 Producing Usable In-House Standards
9.1 International Graphical Interfaces
9.2 International Usability Engineering
9.3 Guidelines for Internationalization
9.4 Resource Separation
9.5 Multilocale Interfaces
10.1 Theoretical Solutions
10.2 Technological Solutions
10.3 CAUSE Tools: Computer-Aided Usability Engineering
10.4 Technology Transfer
Hints
B.1 Conference Proceedings
B.2 Journals
B.3 Introductions and Textbooks
B.4 Handbook
B.5 Reprint Collections
B.6 Important Monographs and Collections of Original Papers
B.7 Guidelines
B.8 Videotapes
B.9 Other Bibliographies
B.10 References
The original hardcover edition had ISBN 0-12-518405-0. The hardcover edition is now out of print and has been replaced by the updated paperback edition described on this page.
First Japanese edition, Toppan Publishing, ISBN 4-8101-9009-9
Second Japanese edition, Tokyo Denki University Press, ISBN 4-501-53200-9
Chinese edition, China Machine Press, ISBN 7-111-14792-8
