Usability Testing & UX Research

Qualitative and quantitative research offerings to help you improve interface designs, information architecture and navigation performance.

What Can be Tested?

  • Desktop and mobile websites and applications
  • Landing pages, menus/navigation, information architecture, checkout processes, signup forms, specific features, sub-sites, etc.
  • Intranets, extranets, enterprise applications
  • Email newsletters, confirmation emails, and other notification-based communication
  • Wearable technology, consumer products, and anything else that has a user interface
  • Any level fidelity —  from rough sketches to completely branded designs: Sketches of pages and navigation ideas, information architecture drafts in Excel, paper prototypes, wireframes, clickable prototypes, visual comps, high-fidelity prototypes

Deliverables

We customize our deliverables to serve your needs and preferences. We can deliver results as written documents, slide decks, video highlights and live presentations.

Types of Research

Usability Testing (Qualitative, Smaller Groups)

Usability Testing (Quantitative, Larger Groups)

Multi-Platform Usability Testing (Mobile Phone, Tablet, Desktop)

Iterative Design Usability Testing (Multiple Rounds)

Benchmarking & Competitive Analysis

Usability Testing (Qualitative, Smaller Groups)

Qualitative tests are the most traditional form of user testing, grounded in user-behavior analysis and aimed at discovering what does and doesn't work in the design.
The primary goal is to learn what parts of the design to maintain and what parts to improve and how to better serve your users and business. These tests generate actionable redesign findings, but no statistics.

In-person Usability Testing

$20,000–40,000 USD
This method involves one-on-one, expert moderated usability sessions where participants perform tasks using your interface(s). The goal is to identify issues and determine why these issue arise. In-person usability studies typically involve observing between 5-10 users and testing generally takes between 1 to 2 days. Research has found that testing with 5 users generally unveils 85% of the usability problems.

Remote Usability Testing

$10,000 (small focused tests) to $70,000 (broad studies) USD
In remote studies the facilitator, observers, and participants are in different locations connected through the Internet. Users may be in their home, office or elsewhere, interacting with your design. 

Used for:

  • Testing with participants across the country or around the world—anywhere it's hard or expensive for the design team or usability researchers to go.
  • Testing busy participants who are hard to schedule. May be necessary for B2B sites or projects targeting executives, physicians, or similar groups.
  • Smaller studies where you want to focus on a specific feature, tool or functionality. Such studies are cheaper and faster than traditional tests.
  • Larger studies where you want to get a broader set of users without the cost of travel for your participants or your team.

International Usability Testing

$50,000–150,000 USD
If your customers (or users) are in different countries, international studies can give you insights into their cultural preferences and usage scenarios.

Usability Testing (Quantitative, Larger Groups)

$18,000-$60,000 USD
Quantitative tests are conducted to identify trends through very specific, targeted task assignments to larger sample sizes (N=30 or more). Quantitative testing helps define what is not working and to what degree, whereas qualitative testing can unveil why interfaces may not be successful.

Quantitative usability studies can generally be planned, executed and analyzed remotely and in a short time frame depending on the amount of tasks being tested.

Success Rate and Time on Task Testing

Success rate and time on task testing is used to quantify user effort and risk of interface failure. If your conversions, funnel statistics, sales and/or customer feedback is not meeting your objectives, Success Rate and Time on Task Testing produces useful data (for triangulation) and can help identify poor interaction design, interface elements and/or content that are negatively impacting site success.

Tree Testing

Tree tests measure the findability of elements within an existing and/or proposed information architecture without any influence from the interface design. Tree tests measure the intuitiveness of label and link grouping, hierarchy and nomenclature. If you are conflicted on naming of sections, pages, links and labels in your site, this test can identify the most problematic names and help us define new labels that will improve findability of your content.

First-Click Testing

First-click tests are used to evaluate the intuitiveness of buttons, links and other on-page content within the context of the design. This is ideal for testing menu/mega-menu designs and mission-critical pages (e.g., landing pages). Click tests can be conducted on rough sketches, wireframes, polished design comps or fully designed interfaces. If the representation of your navigation and content is in question, a click test can tell you if the design is helping or hurting findability.

Prominence and Recall Testing

Prominence and recall tests are conducted to determine what interface elements users notice, remember and correctly interpret. Because user attention is brief and fixations are limited, identifying what they notice and how they interpret those elements is key to developing more effective design and content.

Multi-Platform Usability Testing (Mobile Phone, Tablet, Desktop)

Around $45,000-60,000 USD

We test your website or application on 2-3 screen sizes to evaluate how well the designs align with user scenarios and adapt to different platforms and devices.

Iterative Design Usability Testing (Multiple Rounds)

$40,000–70,000 USD
Early iterative testing through several rounds of prototype refinement is the best way to create a solid foundation for a design.

We can help you:

  • Create a prototype (i.e., paper prototypes, wireframes, low-fidelity clickable prototypes, high-fidelity prototypes)
  • Test the prototype
  • Analyze tests and draw conclusions
  • Improve the prototype
  • Test again, improve more, …

Benchmarking & Competitive Analysis

Around $45,000 USD
Benchmarking studies are an excellent way to begin a redesign project to give you inspiration and targeted goals.

Competitive Usability Benchmarking

Do you want to know if your design is better or worse than your competitors? We conduct qualitative usability testing comparing your design with two or three of your most important competitors to identify gaps and generate design ideas.

Version Usability Comparison

Have you or your design agency developed several competing versions of a redesign? We can conduct usability testing on these variations to identify the best (and worst) in each so that you can either choose one of the versions or create a hybrid merging the best elements of each.

Contact Us  

Email us with your project details for more specifics about our services:

consulting@nngroup.com

Or call us at +1 (415) 682-0688