Estes works with clients in a variety of industries and presents regularly about usability methods, email newsletters, writing for the Web, and the user experience of nonprofit websites. She has been the primary researcher on and co-author of NN/g reports covering email newsletter design, ecommerce communications, non-profit and charity websites, and and social media messaging.
Prior to joining NN/g, Estes was a research associate on the Customer Experience team at Forrester Research, where she was involved with many research efforts related to user experience and user centered design. Additionally, Estes has worked as a user experience consultant with companies across many industries, including retail, financial services, healthcare, manufacturing, and telecommunications. Most recently, Estes worked at Chordiant Software as a Human Factors Engineer in an agile development environment.
Estes holds a B.S. in Information Design and Corporate Communication, and an M.S. in Human Factors in Information Design, both from Bentley University.
Human Factors Engineer
Customer Experience Researcher
M.S. Information Design and Corporate Communication
B.S. Human Factors in Information Design