Katie Sherwin

User Experience Specialist

Katie Sherwin, a User Experience Specialist with Nielsen Norman Group, draws on her strong background in strategic communication to help organizations achieve their goals through user-centered design.

Prior to joining NN/g, Sherwin was the International Affairs Coordinator at Universidad Técnica Federico Santa María in Chile. For six years, she was involved in designing the strategy for the university’s international presence. Katie has a special interest in improving the usability of university websites, having collaborated with higher education institutions around the world, including representing the Communications Committee of an Erasmus Mundus project. She is also fluent in Spanish and specializes in optimizing user experiences for Spanish-speaking and bilingual audiences.

She is based in Oakland, California.


  • Universidad Técnica Federico Santa María
    International Affairs Coordinator

  • SymTrend Online Medical Tools
    Online Marketing/Multimedia Consultant


  • Graduate Certificate in Development and Management of Digital Content
    Pontificia Universidad Católica de Chile

  • B.S. in Organizational Communication, Learning, and Design
    Ithaca College

Training Course Instructor