NN/g UX research reports include thousands of actionable, illustrated user experience guidelines for creating and improving your web, mobile, and intranet sites.
Choose from the categories below to find reports containing guidelines, best practices, case studies and methodologies.
NN/g books have been instrumental in defining the fields of usability and user experience.
Our 65-page report discusses how well-crafted FAQs can assist customer service, feed into documentation, and help content strategy. It examines FAQs from 22 big and small organizations and contains 94 guidelines.
This 1,350-page report presents 77 intranet IA trees, including 1,108 screenshots of all their navigation systems. Borrow from their strengths to improve your intranet information architecture.
Series of 13 reports, covering all aspects of the online shopping journey, including search, category pages, and product pages, but also confirmation emails and gift cards.