A fairly small number of winners of Nielsen Norman Group’s annual design competition for intranets with great usability came from the retail sector. Improving a retail sector intranet will sell more, the more sales associates will know about the products, and stores will run more efficiently the better local managers are connected with company-wide information systems.
Through detailed case studies, this 303-page report catches you up on the trends and challenges of past winning intranets from retail and e-commerce companies.
The showcased intranets were chosen based on expert review of the design and usability of hundreds of nominated intranets, reprinted from the Intranet Design Annuals 2001-2012.
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Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×