This report provides case studies and survey feedback from more than 200 designers creating mobile-optimized enterprise apps and content. The 9 advice-filled case studies of enterprise and intranet mobile-optimized offerings will help you plan or tweak your company’s mobile strategy and designs. Survey findings and case studies include trends, challenges, and examples related to a variety of mobile optimization approaches, including:
This 237-page report contains practical advice and 141 full-color screenshots of designs and iterations.
Supporting field staff and mission-critical apps are core reasons to take enterprise computing mobile, but users also value access to news and internal social networks.
Applified B.V., a design firm (The Netherlands)
“12View” native Android app for Applified’s client VDV (largest sewer cleaning organization in the Netherlands) enables inspection teams to locally check and report sewer system incidents, maintenance, and status.
Arup, a professional services firm related to the built environment (United Kingdom)
“Ovanet” mobile-specific web pages give employees direct access to a small number of key tasks from any web-enabled mobile device, including discovering personalized news, finding subject matter experts inside the company, locating company offices, and organizing project records.
CommunicateHealth, Inc., a health communication firm (US)
“Show Me” app facilitates icon-driven communication between first responders and people with communication challenges— hearing impairments, limited English proficiency, or cognitive delays.
EE, a communications company (United Kingdom)
“Splash” is a custom, EE-branded mobile-optimized, employee news channel and social network, available from any web-connected device.
North Carolina State University Libraries, supporting the university's library network and its partners (US)
“Suma” is an open source, mobile, web-based assessment toolkit for collecting and analyzing observational data about the usage of physical spaces and services. Suma’s goals include enabling fast, hassle-free mobile data collection, providing sophisticated data analysis and visualization capabilities for non-technical users, and promoting observational data analysis as an integral part of service and space design and day-to-day planning.
Service Express, Inc., on-site data center maintenance firm (US)
“Field Service Engineer Mobile Ticket System” is a cross-platform, mobile web app that allows field service engineers to search inventory and order mission-critical parts quickly with their company-issued mobile phones.
Verizon Communications, a communications company (US)
“VZWeb,” Verizon’s intranet, uses responsive web design to provide a consistent user experience across desktop, tablet and mobile devices. The website delivers critical employee communications to the entire Verizon community. eDirectory, a part of the VZWeb experience, is a mobile version of the company directory.
ZON Multimédia, a pay TV service provider (Portugal)
“ZON 4 Sales” is a website that supports door-to-door salespeople who register customers for cable TV, Internet and telephone services. It also enables sales reps to schedule technical and installation services with the service provider when needed.
“mTec” is a mobile web application and native Android app for field technicians who make customer support house calls. mTec provides work orders and customer information, giving technicians the needed context in which to perform their work.
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