Part of the Intranet Usability Guidelines Series
The more employees are aware of the benefits the organization offers them the happier they will be. Organizations have a myriad of forms and related processes, which great intranets support with automated workflows. Intranets can do the work for users: filling in as much of the form as possible based on known information about the employee, routing the forms to the next place they need to go, and making it possible to track them.
This 217-page report contains 130 design recommendations based on our usability research. Discussions and 163 screenshot illustrations supplement the findings.
The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:
Hundreds of people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).
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Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×