Part of the Intranet Usability Guidelines Series
Having clear goals, the right technology deployed well, and a fair-sized staff isn't just good governance, it's a winning recipe for a great intranet. But teams can work around any situation if they know how. Good templates, standards, and examples are invaluable, as is planning for organizational growth and change. Get a checklist of specific issues that can improve the governance of your intranet and your intranet team.
This 98-page report contains 29 recommendations based on our usability research. Discussions and 36 screenshot illustrations supplement the findings.
The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:
Hundreds of people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).
In addition, this report includes findings from data obtained from surveys given out at multiple Nielsen Norman Group Usability Week conferences to intranet designers.
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Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×