Part of the Intranet Usability Guidelines Series
The employee directory is the most important and most used feature on most intranets. Many people use this every day, sometimes several times a day to find information about colleagues and groups. Ensure that people can find the right resources, and do so quickly and easily.
Thorough descriptions about the teams and locations at the organization, plus organizational charts, help to build a community, and helps people do their job with a less provincial outlook. Instead they understand a little more of the company's big picture.
(Searching the employee directory is covered in Searching the Intranet.)
This 187-page report contains 73 design recommendations based on our usability research. Discussions and 157 screenshot illustrations supplement the findings.
The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:
In total, 176 people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).
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Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×