Part of the Intranet Usability Guidelines Series
Usable intranets increase employee productivity and involvement. Intranets with usability issues cause employees to waste time valuable time and can decrease employee satisfaction. Use the step-by-step procedures to conduct sound behavioral research on your intranet, and determine how to improve it. Compare the usability of your intranet with other intranets by using the data in this report.
This 127-page report summarizes the qualitative and quantitative findings from the whole report series. You will understand the strategic implications of our findings on how and why people use their intranet.
This report also identifies how we conducted our user research and generated the guidelines for this report series, including a summary of user demographics, how we briefed and interacted with users and the tasks administered.
The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:
In total, 176 people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).
Purchase an individual license if the report or video will only be used by one person.
Customers who choose an individual license are not authorized to share the report or video with anyone else, or post it to any internal or external file server, website, or intranet. Individual License Terms
Purchase a group license if the report or video will be used by multiple people within your organization.
Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×