Part of the Intranet Usability Guidelines Series
Improving intranet search is a difficult but important, task. Better intranet search behooves any organization, especially those with intranets with significant amounts of content or poor information architecture. Follow processes and UI patterns specific to effective and easy intranet search, which are sometimes quite different from website search design.
Web search in general has improved tremendously over the past few years, which raises user expectations on intranets. But enterprise search still lags behind, and in our studies we observed that employees are reluctant to search on intranets, even when browsing doesn’t work, due to poor past search experiences.
This 181-page report contains 113 design recommendations based on our usability research. Discussions and 140 screenshot illustrations supplement the findings.
The information in these reports is based on three separate rounds of user research with company employees as participants. We used two different research methods:
In total, 176 people tested 42 intranets. The studies took place in the United States, the United Kingdom, Finland, the Netherlands, Switzerland, Canada, United Arab Emirates, and China (Hong Kong).
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Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×