Social Features on Intranets: Case Studies of Enterprise 2.0

2nd Edition

Look beyond the hype and learn what works in real life. This 217-page report with 106 full-color screenshots presents best practices for designing social features for intranets, including:

  • Blogs
  • Microblogging (intranet equivalents of Twitter)
  • News feeds (RSS)
  • Wikis
  • Social networks (intranet equivalents of Facebook)
  • Tagging and social bookmarking

This report presents techniques for:

  • Integrating social features within your intranet
  • Adapting Web 2.0 to a company's culture
  • Managing communities
  • Handling governance issues

Article on research findings: Intranet Social Features

Topics covered

  • Enterprise 2.0
    • Setting the Stage for Social
    • Leading the Charge
    • Cultural Readiness
    • Measuring impact
  • Communication 2.0
    • Socially Enabled Communication
    • Socially Enabled Content
    • Killing Email
    • Evolving the Intranet
    • Information Retrieval
  • Practical Considerations
    • Timeline
    • Governance
    • Managing Expectations
    • Risk
    • Code of Conduct
    • Community Management
    • Staffing
    • Cost
  • Users and Use
    • On Boarding
    • Executives as Users
    • Transition Strategies
    • Use and Usability
    • Developing a Culture of Contribution
  • Case studies from 22 companies in 7 countries provide insight on techniques for making social features work for intranets
    • Measuring Social Contribution
    • Enterprise Blogging
    • A Tale of Two Wikis
  • Lessons learned from organizations who have been there and done it
    • Strategies for implementing social features within an organization
    • Users
    • Change Management
    • Governance
    • Technology
  • Best Practices
    • Blogging
    • Enterprise Social Networks
    • Microblogging
    • Wikis
    • News Feeds (RSS)
    • Tagging
  • Screenshot Gallery
    • Homepages and Activity Streams
    • Blogs
    • Social Networks and Profile Pages
    • Microblogging
    • News Feeds (RSS)
    • Search and Browsing


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Which License?

Individual

Purchase an individual license if the report or video will only be used by one person.

Customers who choose an individual license are not authorized to share the report or video with anyone else, or post it to any internal or external file server, website, or intranet. Individual License Terms

Group

Purchase a group license if the report or video will be used by multiple people within your organization.

Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms

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