Seniors (ages 65 and older) are one of the fastest growing demographics on the Web. However, our usability studies show that websites are 43% harder to use for seniors as they are for younger users. For example, their decreased motor skills make clicking small links more difficult.
This 216-page report offers 106 design guidelines based on our usability research. Discussions and over 75 screenshot illustrations supplement our findings.
One of the report’s 106 design recommendations: explain ‘standard’ web terminology for seniors
The second edition contains many new recommendations, increasing from 46 to 106, based on additional user research.
The information in this report is based on two rounds of usability research with participants 65 -89 years old. We used two different research methods:
We conducted studies in participants’ homes, offices, senior centers, or our testing labs.
In total, 75 seniors tested 43 websites. The studies took place in the United States, Germany, United Kingdom, Japan, and Australia.
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Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms×