Seniors (ages 65 and older) are one of the fastest growing demographics on the Web. However, our usability studies show that websites are twice as hard to use for seniors as they are for younger users.
This 216-page report offers 106 design guidelines based on our usability research. Discussions and over 75 screenshot illustrations supplement our findings.
To evaluate usability, we gave participants tasks, watched them work, and analyzed their behavior. We conducted studies in participants’ homes, offices, senior centers, or our testing labs. In addition to collecting qualitative data, where users could talk to us (thinking aloud), we collected quantitative data (where we captured task success, time, and error scores, as well as users’ subjective satisfaction ratings) about how well the web is currently designed for people ages 65 and older.
The findings in this report are based on 75 web users aged 65 and over. Most studies were conducted in theUnited States, with additional sessions in Australia, Germany, Japan, and the U.K.
The new edition of the research report is vastly expanded relative to the first edition: the number of design guidelines for accommodating seniors more than doubled (from 46 to 106).
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