Nielsen Norman Group
Evidence-Based User Experience Research, Training, and Consulting
Nielsen Norman GroupEvidence-Based User Experience Research, Training, and Consulting
Site maps can save users from being lost on a crowded site by serving as an alternative method for navigating sites. Well-designed site maps provide a visualization of the site’s hierarchy and groupings, which help people find the information they seek. We present techniques for presenting:
This 176-page report offers 47 design recommendations for creating effective site maps. Discussions and 87 screenshots supplement the findings.
Article on research findings: Site Map Usability
Sites Tested
The 2nd edition contains additional recommendations, increasing from 28 to 47 guidelines.
Purchase an individual license if the report or video will only be used by one person.
Customers who choose an individual license are not authorized to share the report or video with anyone else, or post it to any internal or external file server, website, or intranet. Individual License Terms
Purchase a group license if the report or video will be used by multiple people within your organization.
Customers who choose a group license are authorized to post the report or video on internal file servers or intranets and make it available to others within the organization. The group license does not grant permission to make the report/video available to people not employed by your organization, the general public, or to post it to a publicly accessible website or file server. Group License Terms
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