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Topic: Information Architecture

Apple's Flatland Aesthetic, Part 2: iPhone, iPod Touch & Apple TV (at

March 10, 2009

In Part 1, I discussed the ill-effects to the Macintosh of Apple's Flatland aesthetic, a visual simplicity that threatens to bury Apple's users with unnecessary clutter and complexity. This month, it's time to turn our attention to Apple's other devices, beginning with what users are faced with when it’s time to upload images.

Site Map Usability

September 2, 2008

New user testing of site maps shows that they are still useful as a secondary navigation aide, and that they're much easier to use than they were during our research 7 years ago.

Intranet Information Architecture (IA) Methods

November 26, 2007

In analyzing 56 intranets, we found many common top-level categories, labels, and navigation designs, but ultimately, the diversity was too great to recommend a single IA.

Deceivingly Strong Information Scent Costs Sales

August 2, 2004

Users will often overlook the actual location of information or products if another website area seems like the perfect place to look. Cross-references and clear labels alleviate this problem.

Card Sorting: How Many Users to Test

July 19, 2004

Testing ever-more users in card sorting has diminishing returns, but test at least 15 users - 3 times more than you would in traditional usability tests.

1994 Design of SunWeb: Sun Microsystems' Intranet

December 31, 1994

This paper presents the methods used to design the user interface and overall structure of Sun Microsystems' first intranet. Sun had an extensive set of information available on the WWW with the home page as the access point, but also wanted to provide employees access to internal information that could not be made available to the Internet at large.

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