Nielsen Norman GroupEvidence-Based User Experience Research, Training, and Consulting
Schools should teach deep, strategic computer insights that can't be learned from reading a manual.
User interfaces in film are more exciting than they are realistic, and heroes have far too easy a time using foreign systems.
The economic divide is a non-issue, but the usability and empowerment divides alienate huge population groups who miss out on the Internet's potential.
The last 200 years have driven centralization and changed the human experience in ways that conflict with evolution. The Internet will reestablish a more balanced, decentralized lifestyle.
Yes, it is possible for white-collar workers to work smarter and become more productive. While intranet usability provides substantial initial gains, workflow usability can go much further and will save millions of jobs.