Nielsen Norman GroupEvidence-Based User Experience Research, Training, and Consulting
Quality assurance impacts the user experience: when things don’t work, users question their understanding and develop superstitions and inefficient workarounds.
Winners of the Intranet Design Annual competition for 2013, with summaries of key intranet design trends. The number of people on intranet teams grew substantially compared to earlier years.
Over the last several years, entry-level salaries have dropped, while pay for experienced usability staff has been more stable. (Updated to 2012.)
3 approaches to better design: each has its uses, but the costs, benefits, and risks differ dramatically.
Enemies of usability claim that because 'the experts disagree,' they can safely ignore user advocates' expertise and run with whatever design they personally prefer.