December 10, 2000
Following a UK field study, 70% of users decided not to continue using WAP mobile phones. Mobile's killer app is killing time; m-commerce's prospects are dim for the next several years. Current services are poorly designed, have insufficient task analysis, and abuse existing non-mobile design guidelines.
September 17, 2000
The current generation of mobile Internet products and services has miserable usability (as shown at the DEMOmobile 2000 conference). New devices like Blackberry, Modo, and a prototype Microsoft telephone do better.
July 9, 2000
Experience with WAP in Europe shows that it is hard to use. Because of the miserable usability of the small phones, services must be re-designed for each handset, increasing maintenance costs.
December 26, 1999
Micropayments will start with value-added content; mobile access; advice and sales become unbundled and physical experience environments may launch.
October 31, 1999
Specialized Internet applications will return to provide richer UIs than are possible in browsers, but browsers will remain and new, smaller devices will arise, so content and features must work across three levels of sophistication. WAP will fail.
July 26, 1998
The book metaphor is too strong and leads designers astray, missing out on the computer's potential for dynamic and interactive text.
January 1, 1997
"Data phones" would be more widely adopted if they functioned more like a computer with voice communication, rather than a telephone with data memory.