August 18, 2003
New mobile devices show a huge improvement over previous generations, but they're still not good enough to score a real win. To get there, we need both PC-integrated applications and specialized mobile services rather than repurposed website content.
May 26, 2002
About half of the users now access the Internet from more than one location. Despite the implications of this for service design, many systems assume that users remain bound to a single computer.
September 30, 2001
Navigating a full browsing session to find information can be unpleasant and slow, particularly on mobile devices. Instead, issue a deferred request and have the information arrive later, as done by some SMS systems.
September 16, 2001
New mobile devices and services are more realistic and useful than last year's models, and will likely expand mobile device adoption. Design usability and simplicity are key, particularly for the automotive market where complexity can be dangerous.
DEMOmobile Conference on Mobile Computing 2001.
April 29, 2001
Japan is now shipping a wide variety of new Internet-connected devices. Among the highlights are new mobile photography units like Eggy, and i-mode telephones with liberating two-dimensional controls.
January 7, 2001
Europe's cellular phone system is far superior to that in the United States. However, telephones will not be the platform for the mobile Internet. Given this, Europe's advantage may in fact be an obstacle to real innovations, as France's experience with Minitel shows.
December 10, 2000
Following a UK field study, 70% of users decided not to continue using WAP mobile phones. Mobile's killer app is killing time; m-commerce's prospects are dim for the next several years. Current services are poorly designed, have insufficient task analysis, and abuse existing non-mobile design guidelines.
September 17, 2000
The current generation of mobile Internet products and services has miserable usability (as shown at the DEMOmobile 2000 conference). New devices like Blackberry, Modo, and a prototype Microsoft telephone do better.
July 9, 2000
Experience with WAP in Europe shows that it is hard to use. Because of the miserable usability of the small phones, services must be re-designed for each handset, increasing maintenance costs.
December 26, 1999
Micropayments will start with value-added content; mobile access; advice and sales become unbundled and physical experience environments may launch.
October 31, 1999
Specialized Internet applications will return to provide richer UIs than are possible in browsers, but browsers will remain and new, smaller devices will arise, so content and features must work across three levels of sophistication. WAP will fail.
July 26, 1998
The book metaphor is too strong and leads designers astray, missing out on the computer's potential for dynamic and interactive text.
January 1, 1997
"Data phones" would be more widely adopted if they functioned more like a computer with voice communication, rather than a telephone with data memory.