December 1, 2013
Searching for colleagues is the most common task that employees do on intranets, and is arguably the most important task. Forms, news, and apps aid employee productivity, but you can't beat talking with the right people. Today's design patterns for intranet employee search make the act of finding people outrageously fast and easy.
March 16, 2013
Most users are unable to solve even halfway complicated problems with search. Better to redirect their efforts into more supportive user interfaces when possible.
August 13, 2012
What makes a website good will also give it a high SERP rank, but overly tricky search engine optimization can undermine the user experience.
January 9, 2006
Search engines extract too much of the Web's value, leaving too little for the websites that actually create the content. Liberation from search dependency is a strategic imperative for both websites and software vendors.
September 26, 2005
Search engine users click the results listings' top entry much more often than can be explained by relevancy ratings. Once again, people tend to stick to the defaults.