February 3, 2002
PCs do not need to be commodities: a focus on quality can differentiate both products and services. Software has great potential for getting better, as shown by an under-appreciated feature in Windows XP that can save users $2,000 per year.
December 9, 2001
Designers of DVDs have failed to profit from the lessons of previous media. DVD menu structures are baroque, less usable, less pleasurable, less effective. It is time to take DVD design as seriously as we do web design. The field needs discipline, attention, to the User Experience, and standardization of control and display formats.
October 28, 2001
Software bugs and system crashes result in huge productivity losses and undermine users' ability to form good models of how computers work. Website designers can help improve user confidence by prioritizing quality and robustness over features and the latest technology.
March 18, 2001
Mobile Internet access will free us from having to connect appliances to telephone jacks and will make smart devices much easier to install. In fact, they may not need a user interface at all, as exemplified by the Japanese i-pot.
November 26, 2000
A big lie of computer security is that security improves as password complexity increases. In reality, users simply write down difficult passwords, leaving the system vulnerable. Security is better increased by designing for how people actually behave.
October 29, 2000
Flash reduces usability for three reasons: it makes bad design more likely, it breaks the Web's fundamental interaction style, and it consumes resources that would be better spent enhancing a site's core value.
June 25, 2000
Microsoft's .NET strategy is a brilliant counter-move that reduces the Justice Department's proposed penalty to a victory in the previous war. Integrating the user experience at the network level opens the door to new and exciting services while diminishing the importance of traditional isolated websites.
April 30, 2000
Napster, IE 5 for the Mac, and Yahoo FinanceVision introduce specialized Internet UIs beyond the standard page viewing that had been unchanged since Mosaic.
September 19, 1999
The basic ideology of the Internet is bit transport; we need a utility-focused human-centered ideology for its fundamental architecture and protocols.
April 18, 1999
4% of users upgraded to a new version each month in 1998. By 2008, upgrade speeds were only 2%/month. It takes 3 years for 3/4 of users to embrace a new version.
March 21, 1999
Users continue to type and guess URLs and domain names, so Web usability can be improved by better URLs. In the long term this machine-level addressing scheme must be hidden.
February 23, 1999
iCab, a web browser introduced in 1999, uses the LINK tags from the page headers to provide additional navigation links to the users. This structural navigation provides a valuable alternative to users.
December 13, 1998
The Mac interface and its clones must die and be replaced by an Internet Desktop based on explicit quality ratings, micropayments, non-linear authoring, and a scriptable Web.
September 20, 1998
Advanced functionality requires Internet-enabled client-server software with optimized user interfaces that cannot be delivered in a Web browser. Reserve the Web for hypertext and
April 5, 1998
Users' bandwidth grows by 50% per year (10% less than Moore's Law for computer speed). The new law fits data from 1983 to 2014.
March 22, 1998
Users demand compliance with established design conventions. No site can stand out any more; all are part of a single interwoven user experience; the Web as a whole dictates design
March 1, 1998
The Java Ring, a piece of jewelry with 6 kilobytes of RAM, represented an early step towards computers that integrate into our physical environment.
November 1, 1997
Four years of progress in Web browsers have given us more fancy presentation but almost no improvements in helping users navigate the Web and getting the information they need.
July 1, 1997
CSS promotes site consistency and improved usability if linked (not embedded), centrally designed (not by page authors), and actively evangelized with example-rich style manuals. Respect user preferences.
May 15, 1997
The telephone is a better metaphor than television for thinking about the Web and its potential: the Web is a 1-to-1, narrowcast, low bandwidth medium that is user-driven and where everybody can publish content.