October 4, 1998
Users never read manuals but start using the software immediately. They are motivated to get started and to get their immediate task done: they don't care about the system as such and don't want to spend time up front on getting established, set up, or going through learning packages.
August 9, 1998
90% of all websites have poor usability - so why do users still use the Web (and like it, too)?
March 22, 1998
Users demand compliance with established design conventions. No site can stand out any more; all are part of a single interwoven user experience; the Web as a whole dictates design
September 1, 1997
The Web is a cognitive medium; the user owns the navigation and won't wait for emotional brand messages. Product sites and classifieds have value, but most ads get puny click-through and few
April 1, 1997
Examples from tech support calls show the immense difficulties novice users have in using the Internet: be prepared if you field apps intended for broad usage
January 1, 1993
How users react to delays in a user interface, whether website or application. The 3 main response time limits are determined by human perceptual abilities.