Articles

Topic: User Testing

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  • UX Without User Research Is Not UX

    August 10, 2014

    UX teams are responsible for creating desirable experiences for users. Yet many organizations fail to include users in the development process. Without customer input, organizations risk creating interfaces that fail.

    Usability Testing for Mobile Is Easy

    February 9, 2014

    Testing phones, tablets, or other mobile devices with real users requires special consideration for recording equipment, room setup, and even the test users.

    Talking with Participants During a Usability Test

    January 26, 2014

    Talk less and learn more by being prepared to use 3 sound, practical techniques for interrupting or answering users while facilitating a usability test or other behavioral research study.

    Traveling Usability Lab

    September 10, 2012

    User testing can be done anywhere; witness our international studies, carried out with equipment that fit in a carry-on bag.

    Thinking Aloud: The #1 Usability Tool

    January 16, 2012

    Simple usability tests where users think out loud are cheap, robust, flexible, and easy to learn. Thinking aloud should be the first tool in your UX toolbox, even though it entails some risks and doesn't solve all problems.

    Try to Be a Test User Sometime

    August 15, 2011

    In pilot studies, you can occasionally relax the need for real users and let members of your own team serve as test participants. It's good for them.

    Involving Stakeholders in User Testing

    May 24, 2010

    Besides usability specialists, all design team members should observe usability. It's also good to invite executives. Although biased conclusions are possible, they're far outweighed by the benefits of increased buy-in and empathy.

    Testing Expert Users

    January 25, 2010

    It's more difficult to conduct usability studies with experienced users than with novices, and the improvements are usually smaller. Still, improving expert performance is often worth the effort.

    Anybody Can Do Usability

    December 21, 2009

    Usability is like cooking: everybody needs the results, anybody can do it reasonably well with a bit of training, and yet it takes a master to produce a gourmet outcome.

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