October 26, 2014
Wait animations, such as percent-done bars and spinners, inform users of the current working state and make the process more tolerable to the user by reducing uncertainty. Users experience higher satisfaction with a site and are willing to wait longer when the site uses a dynamic progress indicator.
September 28, 2014
Large images are visually appealing, but they can harm the overall user experience if they aren't appropriately prioritized.
August 3, 2014
On a large screen, hiding the chrome significantly affects discoverability and interaction cost, with virtually no improvement to the content-to-chrome ratio.
July 20, 2014
Bucknell University caused a stir with its unconventional responsive redesign, but at a high cost to usability, as shown in tests with students and parents.
July 13, 2014
In interface design favor direct access to the user’s preferred item instead of forcing users to go through your content in a serial order.
May 11, 2014
Labels or sample text inside a form field makes it difficult for people to remember what information belongs in that field once they start data entry.
May 4, 2014
Responsive design teams create a single site to support many devices, but need to consider content, design and performance across devices to ensure usability.
April 27, 2014
Even as more sites mimic swiping gestures and incorporate horizontal scrolling in desktop designs, users remain reluctant to move sideways through content.
April 13, 2014
Designing for all screen sizes must consider the human–device communication capacity, which depends on users’ memory, device portability, and screen size.
March 2, 2014
Demanding that users register or log in before they can use an app or see website information has high interaction cost and defies the reciprocity principle.
February 2, 2014
Endless scrolling saves people from having to attend to the mechanics of pagination in browsing tasks, but is not a good choice for websites that support goal-oriented finding tasks.
January 19, 2014
An effective university website can increase conversions for prospective students and alumni, strengthen institutional credibility and brand, improve user satisfaction, and save the university time and money.
November 16, 2013
Websites spend too little homepage space on content of interest to users and fail to utilize modern screen sizes. And? It’s worse now than it was 12 years ago :-(
October 27, 2013
HealthCare.gov’s account setup process is unnecessarily complex and may be contributing to backend technology failures.
October 12, 2013
Users have trained themselves to divert their attention away from areas that look like advertising. When designed well, sidebars can effectively increase content discoverability.
September 14, 2013
Carousels allow multiple pieces of content to occupy a single, coveted space. This may placate corporate infighting, but on large- or small-view ports, people often scroll past carousels. A static hero or integrating content in the UI may be better solutions. But if a carousel is your hero, good navigation and content can help make it effective.
May 28, 2013
Users aged 65 and older are 43% slower at using websites than users aged 21–55. This is an improvement over previous studies, but designs must change to better accommodate aging users.
May 24, 2013
If using web or browser-related terms, consider defining them in place to make websites easier for senior citizens. Avoid using technical words if they are not necessary.
April 28, 2013
Long listings might need pagination by default, but if users customize the display to View All list items, respect that preference.
February 4, 2013
Teens are (over)confident in their web abilities, but they perform worse than adults. Lower reading levels, impatience, and undeveloped research skills reduce teens’ task success and require simple, relatable sites.
January 4, 2012
What is usability? How, when, and where to improve it? Why should you care? Overview answers basic questions + how to run fast user tests.
August 5, 2001
For good UX, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.
January 1, 1995
Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb and not specific usability guidelines.
September 8, 2003
Misconceptions about usability's expense, the time it involves, and its creative impact prevent companies from getting crucial user data, as does the erroneous belief that existing customer-feedback methods are a valid driver for interface design.
September 13, 2004
Users expect 77% of the simpler Web design elements to behave in a certain way. Unfortunately, confusion reigns for many higher-level design issues.
January 1, 2011
The ten most egregious offenses against users. Web design disasters and HTML horrors are legion, though many usability atrocities are less common than they used to be.
October 24, 2011
Sites have improved, and we now know much more about e-tailing usability. Today, poor content is the main cause of user failure.
April 5, 1998
Users' bandwidth grows by 50% per year (10% less than Moore's Law). The new law fits data from 1983 to 2014.